• Estimated Delivery Time: Your order will typically arrive within 6-13 working days to the US after shipping.  
• Possible Delays: Shipping delays may occur due to courier issues, customs processing, weather conditions, or unforeseen circumstances. We’ll keep you updated if this happens.  
• Delivery Issues: If you encounter problems with your delivery (e.g., lost or damaged package), please contact the courier directly with your tracking number for assistance.  
• Customer Support: Have questions or concerns about your shipment? Reach out to our support team at support@minitech.online—we’re here to help!

Note: Our processing time is 1-3 days, separate from the 6-13 days shipping estimate. If your order arrives more than 10 days past the estimated delivery date or isn’t delivered within 30 days, you’re eligible for a refund or reshipment (see our Refund Policy for details).

At MiniTech, we’re committed to your satisfaction! If there’s an issue with your order, here’s how we can help.

1. Damaged or Defective Products


If your product arrives damaged or defective, you can request a refund. Here’s what to do:  

• Timeframe: Contact us within 10 days of receiving your package.  

What We Need:

• A clear photo or video showing the damage or defect.
• Your order number and a brief description of the issue.

What We’ll Do:

• Once we receive your proof, we’ll process a full refund within 7-14 days.

2. Late or Non-Delivered Orders


We aim to deliver your order within the estimated shipping time (6-14 days to the US, depending on your location). 

• Late Delivery: If your order arrives 10 days or more past the estimated delivery date and you choose not to accept it, the package will be returned to our warehouse by the courier. You can request a refund by contacting us at support@minitech.online with your order number and tracking details within 10 days of the estimated delivery date.
• Non-Delivery: If your order isn’t delivered within 30 days of your purchase, you’re eligible for a full refund or reshipment. Contact us at support@minitech.online with your order number and tracking information for assistance.

What We Need:  

• Your order number. 
• Confirmation that the package hasn’t been delivered (e.g., tracking info).

What We’ll Do:

• We’ll process your refund within 7-14 days after confirming the issue with our logistic teams.

Important Notes: 

• Processing Time: Our estimated processing time is 1-3 days, separate from shipping time (6-13 days). This may affect the total delivery timeline.  
• Return Address: Contact us at support@minitech.online to get the return address. Do not ship back without our instructions.  
• Refund Method: Refunds will be issued to your original payment method. Alternatively, we can offer store credit or a replacement if preferred.